Our Return Policy

1. Items shipped from NORDSTREN can be returned within 30 days upon receipt.
2. Because of hygiene reasons, shapewear, underwear, pajamas and swimwear are not eligible for return.

Note: Please contact us if you want to return an item. Return without prior discussion and authorization will not be accepted.

Return Process

1.Contact Customer Service with order information and a brief description of your return. We will send you a printable slip with more instructions. It contains our return address and basic information about your returned order.
2.Print the return slip and put it inside your package along with the item(s) you are going to return and pack the item properly.
3.Send item(s) back to us through local post office. If you are in urgent need of handling the returned parcels, please contact our customer service and provide a tracking number for the returned parcels.
4.We will process your return in 1-3 business days of receipt of the package.

Why do I need to print the return label?

By scanning your return slip, our facility can locate your return much faster. After that we can proceed to refund/replacement.

How to return/refund the product?

Items shipped from NORDSTREN can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Please go to our Return Policy for more details.

Which carrier should I use to return?

We’d suggest to contact your nearest post office to return for a better customs clearance procedure.

How to get the refund?

By default, a refund goes to your original funding source. NORDSTREN does not support storing balance in your NORDSTREN account.

We should note the following payment methods do not support refund to the original funding source:

- Paypal

Those payment methods require customer to provide a PayPal account should a refund will be issued.